Super FAQ

Your Top Super Questions

  • Get your tax questions answered
  • Contact us with more questions

What is superannuation?

Superannuation is money held for your retirement. As you don’t intend to retire in Australia when you leave Australia and your visa has expired then you can claim this money.

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How much do I get and what's it cost?

Australian law has a superannuation guarantee whereby your employer must pay 9.5% of your wage into your designated fund. Unfortunately, when you claim this money back the government takes 38% as tax and we will take our fee of $250. You are able to make a withdrawal directly from your Super Fund which would be facilitated by the ATO. We are an independent unaffiliated company and know their tricks and procedures- and so we make it far easier to withdraw your funds.

Our Fees

  • Superannuation Refund Application = $250 per fund we apply to or 11% of the refund
  • Overseas Bank Account Transfer= $50
  • Certificate of Immigration Status (if required) =$55 (Disbursement to client)
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When can I get it?

Simply, once you leave Australia and your visa has expired you are able to apply.

But getting prepared whilst in Australia can save you bucket loads of time later on.You can complete our application and get a certified copy of your Passport Photo page done whilst here will save you lots of troubles after you leave.

If you are near Manly we recommend popping by our shop with your passport so we can certify a copy for you and help you with the application form.

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What if I don't know my superannuation account number or who it is with?

Many people don’t get their money because they don’t know this!!! BUT NEVER FEAR all you need to know is which super fund your money is with. If you can’t remember then simply give us your previous employer’s details and we will ask them for you.

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The sad truth about super

Many people will have a different Super account for every job they have in Australia, when this happens you should work out how much is with each fund and either roll them together before withdrawal or only apply to the larger funds.

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Why should you use Backpackers Buddy?

We are awesome. We are experienced and have done hundreds of successful superannuation returns. We know all the necessary boxes which need to be ticked for each super fund so that we GET YOU YOUR MONEY.

Our promises to you:

  • We check your documents when they arrive here and let you know if the Super company will require anything more.
  • We complete all forms for you.
  • We will chase up your application so you don’t have to.
  • We will keep you up to date throughout the process so you can rest easy.
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Do you have more questions?

We've got lots more answers - just call us on 1300 551 412